Enterprise Services Engineer

Summary

Join us as an Enterprise Services Engineer at Tanium, where you'll serve customers as hands-on-keyboard experts for remote and on-site engagements, operating and maintaining the Tanium platform to achieve customer-specific outcomes.

Requirements

• BA/BS or equivalent experience required
• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security, Endpoint Support/Troubleshooting, Incident response, Systems Management, Systems Administration, Software Engineering, Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others

Responsibilities

• Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
• Identify opportunities for our customers to get greater value from the Tanium platform
• Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Account Managers
• Conduct daily health-checks on assigned accounts
• Work with Technical Account Managers on strategic customer activities
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with CSMs on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

Benefits

5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most