Entry-Level Account Manager

Summary

Join our remote team as an Entry-Level Account Manager and build strong relationships with clients, ensuring their needs are met and providing exceptional service. This role is perfect for someone eager to start their career in account management and customer service.

Requirements

• Exceptional verbal and written communication skills
• Strong ability to understand and meet client needs
• Ability to manage multiple tasks and prioritize effectively
• Strong ability to build and maintain relationships with clients and team members
• Ability to address and resolve client issues effectively
• Strong ability to manage time and meet deadlines
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software
• High school diploma or equivalent

Responsibilities

• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
• Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively
• Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date
• Identify and resolve client issues proactively, ensuring a positive client experience
• Prepare and deliver regular reports on account performance, client feedback, and service improvements
• Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met
• Assist in onboarding new clients, providing them with the necessary resources and information to get started
• Gather and relay client feedback to improve our services and client experience

Preferred Qualifications

• Experience in customer service, sales, or a related field is a plus but not required
• Familiarity with CRM software and account management tools is a plus
• Previous experience with gig economy platforms or staffing apps is a plus

Benefits

Remote Work: The role is remote, allowing for flexibility in work location