Erp Operations Specialist

Summary

Join TerrAscend as an ERP Operations Specialist and ensure users effectively utilize Epicor and related ERP tools. You will teach best practices for existing and new ERP functionalities, function independently in an agile environment, and support the ERP solution strategy. This role requires a deep understanding of the ERP platform and its use across the organization, including interfacing tools. You will create and maintain documentation, support end-user training, and manage change. The position is remote with potential travel. TerrAscend offers competitive benefits.

Requirements

• Bachelor’s degree in computer science, Information Technology or equivalent experience
• At least 4+ years of experience supporting Epicor software
• Ability to communicate complex concepts with both technical and non-technical audiences
• Ability to be self-motivated and create goals based on data and user experiences
• Awareness of the Agile development method
• Awareness of SOX compliance and direct actions to ensure the ERP platform remains compliant
• Proven ability to train users and participate in change management best practices

Responsibilities

• Facilitates and coordinates with users via phone, email, and chat systems
• Assists with collaborations  across departments to translate business needs with stakeholders and users to understand system issues or assist with new feature requests
• Administration and  access control of user roles and permissions for ERP services and tools
• Suggest changes that the ERP steering committee can review and make decisions upon for development projects
• Produce articulate and proficient written documentation, including status reports, correspondence, presentations, illustrations, and reference materials
• Organizing, enhancing, and writing Standard Operating Procedures. This role provides process documentation for Epicor and interconnected systems that comprise the holistic ERP platform
• Provide Tier-1 user assistance support, including user accounts and assistance with functionality, troubleshooting
• Monitor existing usage, identify common trends and analytics to sr. management, and use cases to identify enhancements and improvements, and collaborate with ERP leadership and IT resources to enact these changes
• Develop, customize, and maintain Epicor Business Activity Query (BAQ) Reports
• Heavily involved with supporting merger and acquisition logistics and activities within the ERP platforms, for major business events
• Ensure compliance with SOX requirements, best practices, and industry regulations
• Provide detailed change management awareness/notifications and designs training programs and materials, including enhancements and other changes,  for end users
• Provide integral development support by testing new functionality to ensure it meets expectations for the definition of done
• Provide troubleshooting, including root cause analysis investigations and remediation planning

Benefits

• Employee Discount (all employees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health, vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program