Event Coordinator

Summary

Join Customer.io as an Event Coordinator and lead webinars and support in-person events across the US and Europe. Collaborate with the Events Manager and Partner Marketing Manager to plan and execute both digital and in-person events. This role is crucial in driving engagement and company growth. You will build relationships with customers, prospects, and industry leaders. The ideal candidate is passionate about events, detail-oriented, and thrives in a fast-paced environment. This position offers opportunities for professional growth and significant impact on the company's success.

Requirements

• 2+ years of experience in event marketing, digital events, operations, or community roles, ideally in a B2B SaaS or startup environment
• Strong attention to detail
• Strong organizational skills
• Comfort with basic copywriting
• Ability to operate in a fast-paced and remote environment
• Humility, candor, kindness, good judgment, and a desire to get your hands dirty

Responsibilities

• Drive, plan, and execute our digital event programming, maintaining an exciting webinar calendar that includes hosting industry thought leaders and experts
• Own end-to-end execution of webinars and digital events, from sourcing speakers and setting up registration to handling live production and post-event follow-up. Collaborate with BDR and Sales teams to drive attendance and ensure smooth event delivery
• Support the logistical coordination of trade shows, conferences, and field events, including vendor management, onsite logistics, and travel arrangements as needed
• Collaborate closely with the BDR and Sales teams to build effective promotion strategies and secure high-impact sign-ups
• Support our Partner Marketing Manager to source partners for co-hosted webinars and events, helping to extend reach and deepen audience engagement
• Analyze feedback from webinars and events to constantly improve and iterate our initiatives
• Track event KPIs and report outcomes, collaborating with Ops and Demand Gen to continually optimize and measure success against key business objectives
• Collaborate with Content, Comms, and Customer Success on identifying and managing speaking opportunities for webinars and conferences
• Contribute to account-based marketing (ABM) initiatives by supporting targeted marketing efforts for named accounts, in partnership with Sales and Demand Gen

Preferred Qualifications

Existing comfort with the following tools: Slack, Notion, Salesforce, webinar software (like Livestorm) + email marketing tools (like Customer.io)

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year