Event General Manager

Summary

Join Fever as the Experience General Manager in Orlando, Florida, overseeing the end-to-end management of a live entertainment venue featuring multiple unique experiences. You will be responsible for operational excellence, exceptional customer service, and financial efficiency. This role requires strong leadership, operational management, and budget management skills. You will lead the on-site team, build community partnerships, and ensure compliance with all regulations. The position demands a proactive, action-oriented individual with a passion for live entertainment. The estimated start date is June 2025.

Requirements

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Responsibilities

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate
• Ensure all experiences run smoothly and on time with minimal disruptions
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution
• Implement and uphold safety procedures to protect guests and staff
• Oversee compliance with all local, state, and federal regulations and requirements
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed
• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability
• Oversee inventory control and reorder supplies, as needed
• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences)
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts
• Act as the public face of the venue, ensuring brand consistency and excellence in execution

Preferred Qualifications

Knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!