Event General Manager

Summary

Join Fever as a General Manager for Dopamine Land, a multisensory experience. Manage all aspects of the experience's operations, from setup and teardown to staff scheduling and customer service. Coordinate with the producer team, resolve customer issues, and maintain the experience's cleanliness and stock. Lead training sessions, troubleshoot technical issues, manage ticketing operations, and create an inviting atmosphere. Outreach to local groups for additional sales opportunities and maintain health and safety standards. Proactively communicate with the Fever team and complete daily/weekly reports.

Responsibilities

• Manage the overall organization, planning and operations of set-up and teardown sequences linked to each area
• Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction
• Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets
• All recommendations for staffing fluctuations should be pro-actively discussed with the Fever producer team and any changes to number of staff need to be approved
• Resolve customer complaints, concerns & general needs
• Any notable items should be reported to the producer team with anything urgent flagged in a timely manner
• Oversight of the stock and cleanliness of all points of the overall experience
• Assist in leading Fever training sessions and program development, providing ongoing support as needed for new hires or for regular staff refreshers
• Must understand the technical requirements needed to run and service the experience, and be able to troubleshoot, document, and report technical issues if and when they occur
• Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks
• Responsible for ticket validation devices and check in process controlling the flow of guests
• Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities
• Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities
• Maintain & manage the on site equipment, ensuring all health & safety standards are being followed
• In coordination with the Fever Ops team, manage & set up the POS systems located at each point of sale
• Communicating with various vendors (security, janitorial, etc.), and landlord or venue owner and their representatives as needed to ensure smooth operations
• Guest Recovery communications with patrons
• Assume the role of a Fever brand ambassador; you (and the rest of the staff) are a representative of the company and should be serving and communicating the values of the company
• Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action
• Responsible for completing a daily report, weekly check in calls, and consistent communication with the Fever producer and project management teams

Benefits

• Contractor position starting February 2025 - March 2026
• Compensation for the 13 month term above: $25.60/hour
• Hours range upwards of 40+ hours weekly
• We should expect ~8+ hrs per day. Set to decrease if show decreases in demand
• Potential incentives based on performance, see details below
• Reducing maintenance costs against budget
• Maintaining high customer service ratings (ex. 4.1 or above)
• Reducing downtime due to equipment malfunctions or other damages
• Reducing staffing costs against initial monthly projections
• Establishing high retention rates for employees
• Creating and sharing SOPs that improve facility operations, customer experience, and reduce budget
• Generating additional sales for the experience via upselling of applicable add-on products and services (ex. O2 bar, F&B, merch, etc.) encouraging other revenue streams (ex. Corporate buy-outs, private parties, rentals, etc.)
• Adjusting hours of operation and rescheduling customers to reduce operating costs
• Identifying sustainable and lower cost consumables for the experiences