General Manager, Payments

Summary

Join our team at Virtuous as the General Manager of Payments to enhance payments experience for nonprofit customers, drive payments revenue, and optimize payments volume and profitability.

Requirements

• Bachelor’s degree in business, finance, or a related field
• 8+ years of experience in payments, fintech, or a related role, with a proven track record in SaaS environments
• Strong understanding of online payment processing, payment gateways, and the nonprofit fundraising ecosystem
• Experience negotiating agreements with payment providers and optimizing transaction rates
• Excellent analytical skills with the ability to interpret data and derive actionable insights
• Exceptional communication, presentation, and interpersonal skills, with a customer-centric approach
• Strategic thinker with the ability to manage multiple priorities and drive initiatives to completion
• Experience leading and mentoring teams in a fast-paced, dynamic environment

Responsibilities

• Develop and execute a comprehensive payments strategy aimed at increasing the attach rate of our online donation software and maximizing payments volume and profitability
• Collaborate with product management and engineering teams to inform the product roadmap, ensuring that payment solutions align with customer needs and market trends
• Identify, negotiate, and manage agreements with payment providers to enhance our service offerings and optimize transaction rates
• Analyze payment data and trends to identify opportunities for improvement and to drive actionable insights that enhance payment processing efficiency and profitability
• Work closely with nonprofit customers and Customer Success team to understand their payment needs and challenges, and develop solutions that address these issues while enhancing their fundraising capabilities
• Build internal skills and knowledge within our sales and marketing functions to ensure we are maximizing payments-related conversations through all stages of the customer journey
• Establish key performance indicators (KPIs) to track the effectiveness of payment initiatives and continuously optimize strategies based on data-driven insights
• Stay informed about industry trends, competitor offerings, and emerging technologies in the nonprofit payments and online giving space to ensure Virtuous remains at the forefront of nonprofit payment solutions
• Partner with marketing, sales, and customer success teams to promote payment solutions and drive adoption among existing and prospective customers

Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)