Excel Wizard Operations Manager

Summary

Join Pearl Talent and work as a Full-Time Operations Manager for a homebuilder's buyer experience platform. This role is fully remote and offers a competitive salary, flexible hours, and excellent benefits. You will support customer onboarding, manage daily operational tasks, and optimize internal processes. The ideal candidate has 3+ years of experience in a customer-facing role, advanced Excel skills, and strong organizational abilities. This position provides opportunities for professional growth and networking within a dynamic and supportive team.

Requirements

• 3+ years of experience in a customer-facing, administrative, or operations support role
• Advanced Excel skills (Excel wizard) —ability to create complex formulas, pivot tables, and analyze large datasets efficiently
• Strong organizational skills and attention to detail
• Proficient in written and verbal communication
• Comfortable with tools like Google Workspace, Slack, and Notion
• Ability to manage multiple tasks in a fast-paced, remote environment
• Positive, proactive, and team-oriented attitude

Responsibilities

• Support onboarding and implementation tasks for new customers, including data entry, documentation, and progress tracking
• Monitor customer accounts, ensuring key milestones are met and customers are fully prepared to launch on Foundation
• Assist in preparing and maintaining internal resources, documentation, and reporting
• Perform operational tasks to ensure systems, tools, and processes run smoothly
• Collaborate with cross-functional teams to surface customer feedback and suggest process improvements
• Respond to customer inquiries with professionalism and care
• Identify and flag gaps or risks in customer progress proactively
• Maintain and update internal documentation and resources, ensuring consistency and accuracy
• Contribute to regular operational reporting and internal communication

Preferred Qualifications

• Experience in real estate, homebuilding, SaaS, or tech startups
• Familiarity with customer success or project management tools
• Interest in long-term growth in customer success, operations, or implementation

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance