Executive Assistant

Summary

Join Make, an award-winning software design and engineering agency, as an Executive Assistant and provide comprehensive support to the Co-Founder. This remote position, based in the US time zone, offers the opportunity to work with a team crafting large-scale software used by billions. You will manage the Co-Founder's inbox, coordinate meetings, serve as the primary point of contact, and implement process improvements using AI tools. Maintain strict confidentiality and act as a trusted partner to the Business Development team. This role requires strong organizational skills, excellent communication, and experience in a similar administrative role.

Requirements

• Demonstrated experience as an Executive Assistant or in a similar administrative role supporting leaders
• Proficiency with email and calendar management tools (Gmail, Google Calendar, etc.)
• Comfort using AI productivity tools and learning new technologies quickly
• Clear written and spoken English with excellent communication skills
• Professionalism in client-facing interactions and phone outreach (US familiarity preferred)
• Strong organizational skills and a proactive mindset
• High trustworthiness, discretion, and resourcefulness

Responsibilities

• Own our Co-Founder’s inbox management, triaging high volumes of email, drafting responses, and ensuring timely follow-up with prospects, clients, and others
• Coordinate meetings end-to-end, proactively scheduling and confirming appointments with internal and external stakeholders
• Serve as the first line of communication, maintaining a professional, warm, and responsive presence on behalf of our leadership
• Identify and implement process improvements, including recommending and using AI tools to reduce manual administrative work
• Maintain strict confidentiality, protecting company and client information at all times
• Act as a trusted partner, anticipating needs, suggesting next steps, and reducing the mental load on the Business Development team