Experience Strategist

Summary

Join Bloomreach's Operations team as an Experience Strategist! Based in Central Europe (Bratislava/Brno) or remotely, you'll leverage your expertise in digital experience technologies to deliver business services engagements for our clients. You will become a product expert, deliver training, optimize service offerings, collaborate with internal teams, and contribute to strategic initiatives. This role requires strong communication, problem-solving skills, and experience in customer success or related fields. Bloomreach offers a competitive salary, restricted stock units, and a comprehensive benefits package including flexible work arrangements, professional development opportunities, and wellness programs.

Requirements

• 2+ years of professional experience in customer success, project management, professional services or ecommerce
• 1+ years of relevant experience in digital experience technologies
• Comfortable reading and pulling insights from raw data
• Strong written and verbal communication skills
• Extremely organized and able to prioritize and multitask effectively
• BA/BS degree
• Able to travel up to 20%

Responsibilities

• Become an expert in the BloomReach Search,Merchandising and Recommendations product line and stay knowledgeable about fast-moving product developments
• Deliver on business service engagements and training programs for our customers to ensure that they are proficient in our products and getting optimal value from them
• Iterate on and recommend optimizations to existing business service offerings and how they are delivered, to ensure alignment between customer needs, service offerings, and product roadmap
• Collaborate with internal teams (e.g. Sales, Customer Success, Product, and Technical teams) to ensure successful delivery of customer-facing projects and grow the services pipeline
• Be a thought partner to the Senior Experience Strategists in all things related to growing and operating our team. Help to define and streamline operational processes and deliver on some of them as needed

Preferred Qualifications

• Hands-on SaaS experience
• Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
• Experience with SEO, Site Search, and Merchandising tools
• E-commerce experience
• A “do-er” who works well under pressure - bias toward action, accountability, transparency and ownership
• Proactive personality type - spot gaps and help propose solutions without being prompted to

Benefits

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers