Experienced Technical Writer

Summary

Join PartnerHero as a remote Technical Writer and contribute to a high-quality knowledge base for 30 million monthly visitors. Collaborate with a content manager, volunteers, and engineers to create clear, concise support articles. You will manage content localization, work with internal teams, and collaborate with marketing and editorial teams. This permanent, full-time role requires 2+ years of technical writing experience and strong empathy for users. PartnerHero offers competitive compensation, attractive benefits, paid sabbatical leave, training opportunities, and a supportive culture.

Requirements

• 2+ years of experience with technical writing, UX writing or writing software or product documentation for end-users
• Experience working remotely with engineers and support teams, or teams that work closely with end-users
• Experience with on-page SEO writing
• Comfortable working with markup/markdown
• Organized and detail-oriented
• Must be able to work on weekdays
• Strong empathy and curiosity about what users are having trouble with and what terms they’re using to express them

Responsibilities

• Write clear, concise, and conversational support articles based on information from scattered sources (i.e. support forum threads, bug requests, Trello cards, emails, etc.)
• Work with internal teams to obtain an in-depth understanding of our products and the documentation requirements
• Manage the content localization process with our internal localization team, community contributors, and vendors
• Write templated responses for our contributors and support staff to use when responding to users
• Collaborate with marketing, editorial, content design, and PR on consistent messaging across the partner’s products and features
• Communicate and collaborate with our contributor community to create and enrich articles and templated responses with their experiences and insights
• Edit articles to adhere to SEO guidelines and user-friendliness
• Monitor content performance and user feedback and provide actionable insights to improve the customer experience
• Have full professional proficiency in Spanish and English to help localize our Spanish support content and build our community contributors for Spanish
• Flag and/or update articles that are over four months old
• Cover for the content manager during sick days or vacation days
• Proactively audit and update content for various products
• Overhaul knowledge base content, anticipating and adapting to extensive changes
• Help address PR issues and provide coordinated localization efforts for significant changes and announcements

Preferred Qualifications

• Knowledge of best practices for online publishing
• Knowledge of wiki markup
• Experience with a foreign language (preferably Spanish, German, or Indonesian.)

Benefits

• Ability to live almost anywhere in the world! Preferred locations: SPS, TGU, or RO
• Full-time with the potential for overtime if requested by the Partner
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options depending on location
• Paid sabbatical leave
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development