Technical Writer

Summary

Join Vonage as a Technical Writer and contribute to the creation and maintenance of high-quality developer documentation for the Vonage API Developer Platform. You will work with a remote-first team, collaborating on documentation, code examples, and developer engagement. Responsibilities include applying a documentation-as-code approach, translating technical specifications into developer-friendly content, and ensuring the accuracy and usability of the documentation. You will also engage with the developer community, providing support and feedback. This role requires experience in technical writing for REST/Web APIs, knowledge of SaaS/PaaS products, and proficiency in Markdown and Git/GitHub. Vonage offers a comprehensive benefits package including unlimited discretionary time off, private medical insurance, and various professional development opportunities.

Requirements

• Ability to author content with the developer’s perspective in mind
• Demonstrated experience writing technical documentation for REST/Web APIs
• Knowledge of SaaS/PaaS products
• Experience authoring documentation in Markdown
• Experience using Git and GitHub to collaborate with other team members
• Knowledge of one of the following languages: JavaScript, Ruby, Python, or PHP

Responsibilities

• Apply a documentation as code approach to technical authoring
• Create functional and technical documentation for developers who integrate with Vonage Communication APIs
• Contribute to the technical content strategy with other stakeholders including members of the Developer Relations and Product teams
• Translate API product technical specifications into developer-enabling documentation
• Write code examples that demonstrate how to build solutions that integrate with Vonage API products
• Maintain knowledge of and interact with Vonage Communication APIs to ensure the accuracy of the documentation
• Ensure ease of contribution to  API Developer Portal through providing clear contribution guidelines and direct coaching
• Collaborate with other Vonage employees and community contributors on documentation
• Integrate developer feedback continuously into your plans and documentation
• Encourage people across the Vonage organization and the developer community to contribute to the API Developer Portal
• Ensure ease of contribution to  API Developer Portal through providing clear contribution guidelines and direct coaching
• Help Vonage become recognized for excellent developer experience through highly usable and open-sourced documentation
• Providing feedback on APIs, SDKs, documentation and product functionality
• Individual opinion and insight
• Via discussions with the developer community
• Building and maintain open source code examples and demonstration apps
• Representing Vonage at events
• Hackathons
• Sponsorship booths
• Meetups
• Conferences
• Talks
• Providing support via social channels such as Twitter, StackOverflow the Nexmo Community Slack, and encourage issues to be raised on GitHub
• Supporting early adopters and key customers with integrations
• Creating opportunities for other Vonage employees to engage with the developer community
• Helping with recruitment through referral of strong technical candidates for roles at Vonage

Preferred Qualifications

• Understanding of Swagger/OpenAPI v3, API Blueprint or RAML
• Experience as a developer or developer advocate

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave