Senior Technical Writer

Summary

Join Bloomreach's Engagement Docs Team as a Senior Technical Writer, working remotely from Slovakia or Czech Republic. You will lead developer experience initiatives, manage technical knowledge, collaborate with cross-functional teams, and mentor junior team members. This role offers a competitive salary starting at EUR 2,000 per month plus benefits. You'll be involved in strategic initiatives, contributing directly to Bloomreach's success and client satisfaction. Bloomreach offers a flexible, results-oriented work environment with a strong emphasis on personal development and employee well-being. The company fosters a collaborative culture and provides numerous benefits, including professional development opportunities and wellness programs.

Requirements

• Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new
• Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas
• Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus
• Technical acumen. You are comfortable testing SDKs, APIs, and integration flows. You are familiar with developer tools such as Github, but also the latest AI innovations such as Replit

Responsibilities

• Design a smooth developer experience: Understand developer objectives, answer their questions before they arise, and innovate with AI solutions for meaningful outcomes
• Manage technical knowledge: Centralize knowledge - including feature and developer guides but also SDK and API documentation
• Collaborate with experts: Cooperate with Product and Engineering, Support, Clients Services, and Sales to improve documentation based on strategic priorities and field feedback
• Drive communication excellence: implement the highest documentation standards
• Lead junior members: Mentor and empower junior Docs team members to support overarching Engagement product and company goals

Preferred Qualifications

Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes

Benefits

• Competitive salary reflecting their motivation and skills (starting monthly from EUR 2,000 + other benefits)
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!