Expert Program Analyst

Summary

Join rockITdata, a veteran, minority, and woman-owned small business, as an Expert Program Analyst. You will play a crucial role in supporting Power BI development, from demand to delivery, and optimizing business processes using Power Automate. This position involves creating and managing Power BI dashboards and reports, working with ServiceNow, performing API integrations, and implementing monitoring solutions. You will collaborate in an Agile environment and communicate effectively with both technical and non-technical stakeholders. The role requires proven experience with Power BI and Power Automate, knowledge of ServiceNow, and a strong understanding of Agile methodologies. The position is remote, based in the USA.

Requirements

• Have proven experience with Power Automate & Power BI (including paginated reporting)
• Demonstrate knowledge of ServiceNow, particularly Operators Workspace
• Have hands-on experience in API calls and integrating monitoring solutions
• Have a strong understanding of Agile methodologies and working in scrum teams
• Have Excellent communication and troubleshooting skills
• Be a proactive, self-motivated team player who thrives in a dynamic environment
• Have experience with cloud platforms like Azure or AWS
• Have Knowledge of additional ITSM tools and automation frameworks
• Have a Master's Degree in a Business Discipline, or equivalent PLUS 15 Years of experience
• Ten (10) years of additional relevant experience may be substituted for education
• The ability to pass a Tier 2/Moderate Background Investigation

Responsibilities

• Support Power Bi development from Demand to delivery
• Develop and maintain Power Automate workflows to optimize business processes
• Create and manage Power BI dashboards and paginated reports for data-driven insights
• Work with ServiceNow, particularly Operators Workspace, to enhance IT service management
• Perform API integrations and troubleshoot connectivity issues between platforms
• Implement and enhance monitoring solutions to improve system reliability and performance
• Collaborate in an Agile environment, participating in scrum ceremonies and ensuring efficient planning, development, testing, and deployment to production
• Effectively communicate technical concepts to both technical and non-technical stakeholders
• Utilize strong troubleshooting skills to identify and resolve issues in a timely manner
• Demonstrate a self-motivated, team-oriented mindset to drive continuous improvement

Preferred Qualifications

Certifications in any of the technologies listed are preferred: ServiceNow and Power BI

Benefits

Remote work