Facility Operations Manager

Summary

Join a market-leading health insurance company in a remote-first work environment. As Operations Manager, you will oversee daily operational activities across multiple departments, ensuring efficiency and cost-effectiveness. This role demands strong leadership, analytical skills, and operational expertise to optimize processes, manage resources, and drive continuous improvement. You will develop and implement SOPs, manage budgets, oversee vendor relations, lead and develop your team, and ensure compliance. Attractive compensation and benefits are offered, along with the opportunity to work with top talent in a great work culture.

Requirements

• Bachelor’s degree in business administration, Operations Management, or a related field
• 5+ years of experience in operations management, preferably in high-growth or dynamic environments
• Proven track record of managing operational processes, budgets, and cross-functional teams
• Strong analytical and problem-solving skills, with experience in data-driven decision-making
• Excellent leadership and team management capabilities
• Proficiency in operational tools and software systems for monitoring and reporting
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments
• Experience in vendor and contract management

Responsibilities

• Develop and implement standard operating procedures (SOPs) to improve efficiency across departments
• Regularly review workflows and identify opportunities to streamline processes and reduce redundancies
• Monitor and ensure adherence to operational timelines and service-level agreements (SLAs)
• Prepare and manage departmental budgets, ensuring cost controls and alignment with financial targets
• Optimize resource allocation, including staffing, tools, and technology, to achieve operational goals
• Provide monthly reports on budget performance, variances, and corrective actions
• Oversee vendor selection, contract negotiations, and performance evaluations
• Ensure timely renewal of vendor contracts and adherence to service terms
• Address vendor-related issues to minimize operational disruptions
• Lead, train, and mentor the operations team, fostering a culture of accountability and continuous improvement
• Conduct regular performance reviews and provide actionable feedback for team development
• Develop succession plans to ensure operational continuity
• Establish KPIs and regularly track operational performance metrics
• Create and deliver performance dashboards for leadership review
• Use data analytics to identify trends and propose improvements
• Work closely with teams such as IT and People Partners to address cross-departmental operational dependencies
• Support onboarding processes by ensuring operational readiness for new hires
• Collaborate with stakeholders on strategic projects and initiatives
• Identify operational risks and develop mitigation strategies
• Ensure all operations comply with company policies, safety standards, and local regulations
• Regularly review compliance reports and address any gaps
• Proactively identify opportunities for innovation and improvement in operational processes
• Implement projects aimed at enhancing productivity and reducing operational costs
• Foster a problem-solving mindset across the team

Benefits

• Remote-first work environment
• Attractive compensation & benefits
• Great work culture