Family Support Educator

Summary

Join Acadia Pharmaceuticals as a Family Support Educator or Senior Family Support Educator and provide expert patient education and support to the Rett community. You will serve as a dedicated point of contact for Rett families, answering questions about the disease and product. This role involves educating caregivers and healthcare professionals, collaborating with internal teams, and developing educational resources. You will also participate in caregiver speaker programs and community events. The position requires experience in the pharmaceutical industry, patient education, and leadership. Travel is required, and the salary range varies depending on experience.

Requirements

• Bachelor’s degree, with an emphasis in life sciences preferred
• For Family Support Educator: 3-5 years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy
• For Family Support Educator: At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership)
• For Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement
• For Senior Family Support Educator: At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership)
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and PowerPoint
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, able to work independently, and able to adjust
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in-person participation and exhibiting

Responsibilities

• Provide disease state, product, and ongoing therapy management education upon request, in consumer-friendly language to the Rett community, which may include patients, caregivers, and/or other care team members
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states
• Supports and communicates educational opportunities with cross-functional partners, as appropriate
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory
• Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross-functional partners
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross-functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values

Preferred Qualifications

• RN, MSN, MBA
• Rare Disease experience
• Experienced in patient/caregiver education
• Account Management experience
• Advocacy experience
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross-functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise

Benefits

• Family Support Educator: $124,000-$155,000
• Sr. Family Support Educator: $136,000-170,000