Field Application Scientist

Summary

Join Flywheel as a Post-Sales Field Application Scientist and become a crucial member of our scaling team. As a technical and scientific expert, you will work closely with customers and internal teams to ensure successful product implementation, optimization, and expansion. You will provide tailored training, assist with product integrations, and offer technical support, focusing on customer satisfaction and product adoption. This role involves collaboration with various teams and up to 20% travel. Flywheel offers a comprehensive benefits package and values work-life integration. The ideal candidate possesses a strong background in a relevant field, extensive customer-facing experience, and excellent communication skills.

Requirements

• Bachelor’s degree in a relevant field such as biomedical engineering, computer science, or a related discipline, particularly in Life Sciences
• 5+ years of experience in a customer-facing technical role, with proven success in post-sales support and customer engagement
• Deep understanding of medical imaging and data workflows and standards, such as MRI, CT, or other medical imaging modalities
• Experience with data management platforms, cloud-based solutions, and/or software for large-scale data analysis
• Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences
• Strong problem-solving skills and the ability to collaborate and influence across teams to resolve customer challenges

Responsibilities

• Work with customers and internal teams to ensure the successful implementation, usage, optimization and adoption of Flywheel products
• Develop and deliver on-site and remote training (including workshops and learning labs) to customers tailored to their needs and product requirements
• Design solutions that integrate with existing data ecosystems and assist customers with imaging data migrations and workflow optimization
• Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up with customers
• Collaborate with sales and marketing teams to identify new opportunities for account expansion as well as support renewals/ upsells
• Serve as a liaison between customers and internal teams, relaying feedback to inform product development
• Maintain detailed records of customer interactions, issues, and resolutions
• Generate reports summarizing customer feedback, support activities, and application insights
• Comply with company policies, including security, confidentiality, and data protection requirements, to maintain a secure work environment

Preferred Qualifications

• Advanced degree (MS or PhD)
• Familiarity with tools and languages such as Python, MATLAB, SQL, or other data scripting languages
• Experience working in a regulated industry

Benefits

• Comprehensive benefits package
• Balanced work-life integration