Field Application Scientist

Summary

Join Element Biosciences as a Field Applications Scientist and play a pivotal role supporting our growing customer base in the EMEA region. This remote position, based in Italy, requires frequent international travel (up to 60%). You will troubleshoot technical issues, train customers and distributors on our NGS products, collaborate with internal teams, and provide valuable market feedback. Success in this role demands strong NGS expertise, excellent communication skills, and the ability to work independently and as part of a team. We offer a competitive compensation package including stock options, sales commission, comprehensive health insurance, 401k matching, and flexible paid time off.

Requirements

• Bachelor's degree with 4+ years or Master's degree with 2+ years in NGS library construction (a combination of experience and education may be considered)
• Be highly motivated and have strong problem-solving ability
• Have excellent communication and strong relationship building skills
• Be highly collaborative and adaptable; able to work well within multidisciplinary teams
• Be skilled in nucleic acids and protein analytical methods
• Generate high quality and reproducible wet-lab data from established protocols
• Have a high degree of comfort navigating technical project discussions
• Be able to work independently and as a team player
• Demonstrate account management skills
• Be able to speak English
• Frequently move boxes weighing up to 20 pounds
• Be flexible in working hours as this position may require customer support during non-regular business hours

Responsibilities

• Frequently travel to the customer site
• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Support commercial team and customers in their technical applications and provide product training
• Work with a diverse distributor network to train and support their teams in a timely manner
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Provide strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
• Work independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Assist sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
• Deliver customer training and workshops, both in-person and remote
• Utilize service CRM software to accurately identify and document customer opportunities
• Collaborate with internal partners to resolve customer issues and improve processes

Preferred Qualifications

• Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows
• Speak a second language

Benefits

• Stock options
• Sales commission
• No cost health insurance plans
• 401k with company match
• Flexible paid time off