Field Application Scientist I

Summary

Join LGC, a global life science tools company, as a Field Service Application Scientist I! This multi-disciplinary role combines molecular biology and organic chemistry expertise to provide field-based customer support, assay verification/validation, and technical support on LGC instrumentation and software. You will work closely with customers, troubleshoot equipment, develop testing protocols, and analyze data. The position requires strong customer-facing skills and a deep understanding of LGC products. This role offers a fusion of genomics, PCR-based analysis, laboratory automation, and oligo synthesis knowledge. Opportunities exist to contribute to applications support, engineering support, and sales/marketing initiatives.

Requirements

• Bachelor's degree in Molecular Biology, Biochemistry, Chemistry, Genetics, or related field
• 1 to 3 years of experience in genetics, molecular biology and/or oligo synthesis
• Working knowledge of and/or experience with PCR, Real-Time PCR, nucleic acid purification, data analysis, experimental design, and oligo synthesis

Responsibilities

• Provide field-based customer support
• Perform customer assay verification/validation on LGC instrumentation
• Provide scientific support for applications development of LGC technologies
• Provide various levels of technical support on LGC instrumentation and software
• Operate laboratory equipment
• Perform on-site installation of instrumentation
• Develop testing protocols
• Troubleshoot equipment and software issues
• Analyze data
• Keep current on emerging technologies in molecular biology and organic chemistry
• Assist and work closely with an international customer base on their applications needs
• Provide technical support for customer queries, which may require on-site troubleshooting in customer labs
• Collaborate with other internal teams by providing technical and scientific support during the installation of equipment
• Provide customer training and technical/application related support
• Work with current and potential customers to understand and validate their samples and assays on LGC instrumentation
• Evaluate assay design
• Optimize PCR reaction conditions
• Perfect sample extraction protocols
• Optimize oligo synthesis protocols
• Conduct research and development of novel methods
• Support new products in the fields of genomics, PCR techniques, sample extraction methodologies, and oligo synthesis
• Contribute to applications support and/or to the routine operation of the laboratory
• Provide scientific support to meet the needs of various departments within the company
• Provide smart hands in the field to support field service engineers, fixes, installations, and PMs
• Develop application notes, scientific posters, and other presentation materials in support of sales and marketing
• Travel to represent LGC at tradeshows (occasionally)

Preferred Qualifications

• Master’s or PhD in Molecular Biology, Biochemistry, Chemistry, Genetics, or related field
• 2 to 5 years of experience in the field of genetics, molecular biology and/or oligo synthesis

Benefits

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long-term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately