Biosero is hiring a
Field Applications Scientist, Remote - Worldwide

Summary

The job is for a Customer Success Manager at Biosero, Inc., a leading life science robotic automation company. The role involves understanding customer needs, delivering automated solutions, engaging with customers and partners, providing training, and contributing to marketing efforts. The candidate should have relevant technical skills, communication skills, interpersonal skills, and be able to work independently and travel up to 50%. The ideal candidate has a bachelor's degree in Life Science and 3-5 years of laboratory experience.

Requirements

• Excellent creativity, analytical, problem solving, and time management skills
• Excellent verbal and written technical communication skills with an emphasis on ability to present effectively to a diverse audience
• Excellent interpersonal and relationship building skills; strong team player
• Ability to coordinate and execute upon multiple priorities within demanding and tight timelines
• Ability to be flexible, innovative, and creative while working smartly in a fast-paced, high growth environment
• Proactive in maintaining an awareness of current and emerging technologies/trends in the life sciences research sector
• Ability to work independently with little oversight
• Ability to travel, 30-50%

Responsibilities

• Be a resource that can interact with the customer with relevant workflow questions
• Deliver automated solutions within Green Button Go Scheduler software
• Identify workflow scenarios that require significant development and customization that may pose risks during the implementation phase
• Be a conduit to transfer important information within company and help support other implementations
• Engage with customers and Biosero partners to help provide the best experience of a successful automated solution
• Where possible, contribute to marketing efforts to generate material that will promote Biosero products
• Provide customer training on Green Button Go Scheduler

Benefits

• Equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws
• Biosero complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities
• Biosero is committed to diversity and inclusion. We seek individuals from all backgrounds and appreciate and celebrate the diversity of our growing team