Field Onboarding Specialist

Summary

Join ReMatter, a fast-growing startup revolutionizing the industrial scrap recycling industry, as a Field Onboarding Specialist. This remote role, with approximately 30% travel, focuses on customer implementations. You will configure hardware, conduct end-user training, and provide workflow recommendations. Success in this position requires strong customer-facing experience in a SaaS environment and technical skills in hardware setup and software applications. ReMatter offers a competitive compensation package including flexible time off, comprehensive health benefits, and a 401(k). The company fosters a collaborative and mission-driven culture.

Requirements

• 4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment
• Prior work experience with Windows operating system, remote desktop software, and other software/IT programs
• Experience installing and setting up hardware (E.g. cameras)
• Strong written and verbal communication
• A positive attitude and can-do mindset
• Strong self-motivation, grit, and a competitive spirit
• A customer-first mindset and bias towards action
• Highly organized and detail-oriented
• Demonstrated ability to work in a fast-paced and dynamic work environment

Responsibilities

• Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes
• Become an expert on the ReMatter product and its use cases for recyclers
• Support onboards for our new customers through successful launch and ongoing use
• Configure customer hardware supporting ReMatter’s software platform, such as IP cameras, scales, and printers
• Lead virtual end-user trainings during and after onboarding
• Travel to scrap yards for in-person go-lives and training on an as-needed basis
• Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

Preferred Qualifications

Fluent Spanish is a huge plus!

Benefits

• Flexible time off policy to balance your work and life
• Medical, dental, and vision coverage
• 401(k)