Field Operations Manager

Summary

Join our team as a Sales Operations Analyst and contribute to the success of our business by supporting forecasting processes, developing KPIs, and providing operational support. As a key member of our sales team, you will partner with Regional Sales Directors, collaborate cross-functionally, and drive territory planning. If you have experience in sales operations, sales support, or analyst roles, particularly in SaaS or Cybersecurity, we encourage you to apply.

Requirements

• Minimum of 5-8+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity
• Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows
• The ability to own and manage projects in alignment with business needs
• Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
• Background with Sales Systems, specifically Salesforce.com, but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, People.ai
• Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact
• Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
• Enjoys working with numbers, and taking an analytical approach to solving problems

Responsibilities

• Partner with Regional Sales Directors to support and enhance forecasting processes
• Develop and maintain sales Key Performance Indicators (KPIs)
• Own operational workstream with general direction from sales leadership
• Collaborate cross-functionally and act as the SME for escalations for key issues such as quoting, pricing, process, and deal management
• Help manage pipeline, weekly forecasting, QBRs/business intelligence/analytics, and overall operational projects
• Collect feedback from sales to improve the current Salesforce org for scalability in function, accuracy and reporting needs
• In coordination with sales leadership to drive territory planning, account segmentation, and provide optimal and equitable territories for account executives
• Provide comprehensive sales operational training and support
• Maintain a high level of sales data integrity and upkeep, managing Salesforce records with multiple data sources
• Own Sales Support channels responding to adhoc support requests revolving around data hygiene, quoting, sales process, and tools
• Champion our Sales Team and work closely with cross-functional teams in driving scalability and efficiency into our sales processes