Network Operations Manager

Summary

Join Edoxx Technical Services LLC as a Network Operations Manager and work remotely supporting and maintaining network infrastructure across the Americas. This role requires 12+ years of experience in technical network engineering with a proven ability to lead and mentor teams. You will be responsible for troubleshooting complex network issues, managing projects, and ensuring network documentation is up-to-date. Experience with Cisco, Meraki, Palo Alto, cloud networks, and service providers is essential. The ideal candidate will possess strong technical skills and a proactive approach to problem-solving.

Requirements

• Possess strong and detailed technical experience in Networks, specifically with experience of Cisco, Meraki and Palo Alto vendor equipment
• Have 12+ years of experience in technical network engineering and be ready to move into a supervisory position in Network Operations
• Possess experience of cloud networks and cloud connectivity, Megaport, Equinix ExR, Azure, AWS, Oracle etc
• Possess strong documentation skills
• Possess detailed and extensive Cisco switch configuration knowledge and detailed knowledge of corporate LAN configuration
• Possess knowledge and experience of Data Centre environments
• Possess knowledge of IP address management tools
• Possess routing protocol knowledge (BGP/OSPF/EIGRP/Static routes)
• Possess Palo Alto Firewall and Panorama knowledge
• Possess Meraki Wireless technology skills and a detailed knowledge of configuring, managing and troubleshooting corporate WiFi networks
• Possess strong network troubleshooting skills

Responsibilities

• Support and maintain the current network infrastructure in the Americas region covering Alaska, Canada, USA and South America
• Lead from the front in owning complex technical network problems and be a 4th level mentor and focal point for your team
• Troubleshoot and resolve complex network issues. Provide troubleshooting and configuration support using your strong technical skills in IP networking
• Maintain accurate and up-to-date network diagrams and documentation. Good experience using MS Visio is a must
• Manage network related projects, office moves, equipment refreshes, migrations, changes etc. ensuring standards are strictly adhered to
• Ensure the network equipment is kept up to date with refreshes and maintenance to standard where necessary
• Review and manage the Network Operations ticket queue ensuring faults are responded to and resolved quickly and efficiently for the user community
• Work on Incident / Change / Problem tickets and be part of all Major IT Incidents
• Manage 3rd party service providers, telcos and work with outsource partners across the globe on performance, problem diagnosis and resolution

Preferred Qualifications

• Have good working knowledge of Service Now
• Have experience with terraform scripting
• Have experience and use of Network automation tools
• Have experience of Aruba ClearPass/802.1x
• Have knowledge of Solarwinds network monitoring tools