Field Operations Specialist

Summary

Join Freeosk as a Field Operations Specialist and support the delivery of in-store campaigns by driving the performance of third-party/retail labor partners. This role ensures weekly programming compliance and service execution in 500+ retail locations. You will collaborate with internal and external partners, requiring attention to detail, data analysis skills, and strong communication. The position is distributed, with the office in Chicago but allowing for remote work within the continental US, with occasional travel to other offices. Freeosk offers a comprehensive benefits package.

Requirements

• 2-3 years experience in a client/customer service, project management, or operations position
• Demonstrated data-driven approach to solving problems
• Ability to juggle multiple priorities
• Process driven and thrives with process development
• Client service focused experience with the ability to tailor communication to different levels

Responsibilities

• Create communication materials and schedule weekly program configurations to our third party and retail field partners
• Troubleshoot and urgently resolve field staff issues as they arise
• Review data trends to proactively identify and communicate opportunities within field services
• Develop solutions to drive field service compliance and execution in partnership with internal and external stakeholders
• Support training of field staff, including assisting with the design and development of materials and presentations
• Support Operations and external teams with new product and new network expansion
• Create best practices around field services execution and compliance

Benefits

• Competitive pay
• 401(k) Match Program
• Medical, Dental, Vision Insurance
• Work From Home Stipend
• Short Term and Long Term Disability Insurance
• Life Insurance
• Paid Time Off
• Volunteer Opportunities
• Summer Hours
• Parental Leave
• Tuition Reimbursement
• Sabbatical Program
• Professional Development
• Gym Stipend
• Social events