IT Operations Specialist

Summary

Join 3Cloud, a company that values experimentation, candid feedback, and collective growth, and work on challenging projects with a focus on Azure. We offer exciting opportunities to enhance your Microsoft and Azure skills in a supportive environment where six months of experience equates to years elsewhere. Our strong Microsoft partnership provides access to cutting-edge Azure work and the platform's development teams. We offer a competitive compensation package including bonuses and a great work environment with flexible work location. The role involves managing Azure resources, implementing IT policies, and ensuring system security and compliance. We seek individuals with a Bachelor's degree, 3+ years of relevant experience, and strong communication and problem-solving skills.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field
• 3+ years of experience in IT operations or a similar role, with a focus on cloud services and infrastructure
• Ability to perform routine troubleshooting and preventative maintenance on computer operating systems (Windows and MacOS) and computer hardware
• Great communication and customer service skills with all levels of employees
• Strong documentation, critical thinking, and problem-solving skills
• Exceptional attention to detail
• Ability to conduct research into a wide range of computing issues
• Self-motivated, fast learner and ability to meet deadlines and goals
• Ability to prioritize and perform tasks under pressure
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to work collaboratively in a team environment, as well as independently

Responsibilities

• Assist in implementing and managing IAM policies to ensure secure access to systems and data, including user provisioning, role assignments, and access reviews
• Implement and enforce 3Cloud IT policies to ensure compliance and security across all systems
• Conduct regular audits of Microsoft and 3rd party licenses to maintain compliance and optimize resource allocation
• Manage Azure Resources: Including, but not limited to, app registrations, service principals, enterprise applications, and Azure Subscriptions
• Assist with change management processes to ensure effective handling of IT changes, implementations, and minimize disruptions
• Oversee domain registration and DNS configurations to ensure proper routing and accessibility of services
• Assist in BCDR planning and testing to help safeguard critical IT operations

Preferred Qualifications

• Certifications in Azure or ITIL are a plus
• Experience with BCDR frameworks and planning
• Proficiency in Azure DevOps
• Experience managing GitHub organizations
• Experience with change management processes and tools
• Familiarity with certificate management and DNS configurations
• Experience managing Zendesk
• Experience with external access and cross-tenant support

Benefits

• Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration
• Great working environment and company culture with flexible work location