πUnited States
Field Service Manager
closed
Ampd Energy
πRemote - Australia
Summary
Ampd Energy is seeking a Technical Support Engineer to manage the operation and after-sales service of their products in Australia. The role involves troubleshooting issues, conducting inspections, collecting data, performing hardware and software tests, and training internal and external teams. The position requires a degree in electrical engineering or equivalent experience, good knowledge of industrial electrical theory and installation techniques, 3-5 years experience with installing, troubleshooting, and repairing electrical and electronic systems, and excellent communication skills.
Requirements
- Degree in electrical engineering or equivalent experience
- Good knowledge of industrial electrical theory and installation techniques
- Good knowledge and understanding of national electrical code
- 3-5 years experience with installing, troubleshooting, and repairing electrical and electronic systems
- Experience with the use of multimeters, current clamp probes, megger testers, and ground loop impedance testers
- Understanding of control systems and firmware architecture
- Ability to educate and train others. Supervisory experience is a plus
- Ability to work well independently
- Excellent planning and time management skills
- Excellent communication skills (verbal and written) internally and externally facing clients
Responsibilities
- Oversee the operation and after-sales service of Ampd Energy's products in Australia
- Manage the tier 1&2 level of support, delivering, installing, training, maintaining, and repairing products at customer sites by third-party field engineering partners
- Provide the tier 2 level of support (remote and on-site) when escalated
Preferred Qualifications
Living in the areas of Brisbane, Sydney, or Melbourne preferred
Benefits
- Multicultural working environment
- Competitive salary
- Full medical, dental and travel insurance coverage
This job is filled or no longer available
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