Field Service Technician

Summary

Join our team as a remote field service technician, servicing clients primarily in the Hamburg region with occasional international travel (expenses covered). You will be responsible for installing and maintaining machinery, handling service requests, providing training, and troubleshooting issues. This role requires a valid German driver's license, at least 6 years of experience or a bachelor's degree with 2 years relevant experience, and strong communication skills in German and English. The position offers a performance-based bonus and the use of company resources (car, phone, laptop) for personal use.

Requirements

• Valid German Drivers Licence
• Minimum of 6 years of experience or a bachelor’s degree with at least 2 years in a similar technical role
• Proficient in both German and English, with strong verbal and written skills
• Excellent communication skills and the ability to independently devise creative solutions to customer issues
• Availability for standby duty for service provision outside of office hours

Responsibilities

• Install packaging systems and perform preventive and corrective maintenance
• Rework, assemble, and upgrade machines and equipment
• Handle service requests independently, adhering to the agreed Service Level Agreement (SLA)
• Provide written feedback as required
• Conduct preventative maintenance, inspections, supervision, and support for delivered projects and products
• Respond to emergency repairs and troubleshoot issues; resolve registered machine and equipment interruptions and involve third parties when necessary
• Deliver onsite training to customers and operators
• Transform complaints into long-term improvements

Preferred Qualifications

Familiarity with CRM systems and Microsoft Office applications

Benefits

• Performance-based bonus
• Use of company car, cell phone, and laptop for personal purposes