Field Service Technician

Summary

Join our team as a remote field service technician, based within driving distance of Nuremberg, Germany! You will be responsible for installing and maintaining packaging systems, troubleshooting equipment issues, and providing on-site training to clients. International travel may be required (expenses covered). A performance-based bonus and company vehicle, phone, and laptop for personal use are offered. The role requires a valid German driver's license, at least 6 years of experience or a bachelor's degree with 2 years relevant experience, and proficiency in German and English. Excellent communication and problem-solving skills are essential.

Requirements

• Valid German Drivers Licence
• Minimum of 6 years of experience or a bachelor’s degree with at least 2 years in a similar technical role
• Proficient in both German and English, with strong verbal and written skills
• Excellent communication skills and the ability to independently devise creative solutions to customer issues
• Availability for standby duty for service provision outside of office hours

Responsibilities

• Install packaging systems and perform preventive and corrective maintenance
• Rework, assemble, and upgrade machines and equipment
• Handle service requests independently, adhering to the agreed Service Level Agreement (SLA)
• Provide written feedback as required
• Conduct preventative maintenance, inspections, supervision, and support for delivered projects and products
• Respond to emergency repairs and troubleshoot issues; resolve registered machine and equipment interruptions and involve third parties when necessary
• Deliver onsite training to customers and operators
• Transform complaints into long-term improvements

Preferred Qualifications

Familiarity with CRM systems and Microsoft Office applications

Benefits

• Performance-based bonus
• Use of company car, cell phone, and laptop for personal purposes