Finance Team Leader

Summary

Join ZigZag's Finance Team as a Team Leader! Lead a team of four Finance Administration Assistants, supporting operations in Australia. Maintain accuracy in the Tramada mid-office system, provide timely support to travel agents with exceptional customer service, and grow your team. Daily responsibilities include team management, process management (banking, receipts, reimbursements, ledger management), and inbox monitoring. Monthly tasks involve end-of-month processes, commission releases, audits, and report compilation. Ad-hoc duties include report and process automation, audit support, and stakeholder communication. The ideal candidate possesses finance experience (CA preferred), travel industry experience with Tramada, and proven team management skills.

Requirements

• Finance experience (CA or equivalent preferred)
• Travel Industry experience (preferred) with experience in Tramada or similar software
• Experience managing and developing high performing Finance teams with high attention to detail and excellent customer service standards
• Experience upholding best practice processes with a strong focus on controls and risk management
• Excellent stakeholder management, communication, listening and presentation skills. Applicant much understand the importance of developing and maintaining external customer relationships
• Competency with Microsoft Excel (including pivot tables, advanced formulas)
• Excellent English communication, listening and presentation skills
• Excellent time management, multitasking, and problem-solving skills
• Strong aptitude for process improvement and innovation. We are always looking for ways we can work more efficiently and provide our Experts with more support

Responsibilities

• Team Management – Assisting the team with daily operations and answering any queries they have
• Process Management – Ensuring process are completed by the Team accurately and within required timelines
• Daily Banking receipting in Tramada
• Debtor and Retail receipts
• Creditor refunds/ Commission Payments
• Mastercard/ VISA/ AMEX receipts
• BSP & AirTickets
• Daily Credit Card reimbursements by 2pm
• Management of Aged Debtor and Aged Creditor Ledgers
• Management of unclaimed and non-invoiced commission ledgers
• Inbox Monitoring – Actioning & investigating complex Expert queries, predominantly assisting travel experts with commission and booking queries in Tramada
• End of month processes, including final bank reconciliation and running reports required by the onshore ANZ Finance Team
• Travel Expert commission releases
• Audit bookings to ensure financial minimum standards are met
• Compile expert charges ensuring Experts are billed accurately for AdHoc charges and any Finance support provided over the month.)
• Reviewing Tramada reports to identify booking issues
• Report automation for Accounts and Experts
• Process automation
• Answering queries relating to the Bi-Annual Audits, noting CTM is an ASX listed company
• Bi-Annual detailed reviews of ledgers to identify and troubleshoot booking errors
• Regular audits of reports and processes
• Answering queries from various internal stakeholders, including ANZ Finance, General Managers and Business Leaders