Financial Operations, Payments Lead

Summary

Join Loadsmart, a leading logistics technology company, as their dynamic Payments Lead! This remote role based in Brazil offers the chance to architect change, build a new team, and implement payment operation structures. You will oversee AR and AP, managing end-to-end transaction recording and application. Responsibilities include mentoring the team, managing cash application lifecycles, resolving backlogs, coordinating with customers, monitoring KPIs, and innovating processes. The ideal candidate possesses 4+ years of experience in financial operations with a focus on AR, AP, or cash application, along with strong communication and problem-solving skills. Loadsmart provides competitive base salaries, an equity package, and unlimited PTO.

Requirements

• 4+ years in financial operations, with a focus on AR, AP, or cash application
• Managing or supporting high-volume payment processes
• Working with ERP systems (NetSuite a plus)
• Using Excel and Google Workspace for tracking and analysis
• Solving operational issues and improving payment workflows
• Communicating clearly across teams and with customers
• English skills, including speaking, you will work with native English speakers daily

Responsibilities

• Serve as a mentor and escalation point, guiding your team through high-volume cash application and disbursement workflows, while fostering development and ownership
• Operational Ownership: Oversee the full lifecycle of cash application, from receipt to resolution, driving consistency, speed, and accuracy in our payment processes
• Backlog Management: Take the lead on resolving our large backlog of unapplied transactions, coordinating investigations and clean-up efforts across functions
• Customer Coordination: Implement workflows for proactively reaching out to customers when remittance data is missing or unclear, minimizing application delays
• Metric Ownership: Monitor and improve KPIs like time to apply daily cash, monthly unapplied volume, and remittance response times
• Process Innovation: Identify opportunities to reduce manual work through automation or SOP improvements, building scalable solutions for a fast-growing business

Benefits

• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit