Financial Operations, Payments Lead

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Loadsmart

πŸ“Remote - Brazil

Summary

Join Loadsmart, a leading logistics technology company, as their dynamic Payments Lead! This remote role based in Brazil offers the chance to architect change, build a new team, and implement payment operation structures. You will oversee AR and AP, managing end-to-end transaction recording and application. Responsibilities include mentoring the team, managing cash application lifecycles, resolving backlogs, coordinating with customers, monitoring KPIs, and innovating processes. The ideal candidate possesses 4+ years of experience in financial operations with a focus on AR, AP, or cash application, along with strong communication and problem-solving skills. Loadsmart provides competitive base salaries, an equity package, and unlimited PTO.

Requirements

  • 4+ years in financial operations, with a focus on AR, AP, or cash application
  • Managing or supporting high-volume payment processes
  • Working with ERP systems (NetSuite a plus)
  • Using Excel and Google Workspace for tracking and analysis
  • Solving operational issues and improving payment workflows
  • Communicating clearly across teams and with customers
  • English skills, including speaking, you will work with native English speakers daily

Responsibilities

  • Serve as a mentor and escalation point, guiding your team through high-volume cash application and disbursement workflows, while fostering development and ownership
  • Operational Ownership: Oversee the full lifecycle of cash application, from receipt to resolution, driving consistency, speed, and accuracy in our payment processes
  • Backlog Management: Take the lead on resolving our large backlog of unapplied transactions, coordinating investigations and clean-up efforts across functions
  • Customer Coordination: Implement workflows for proactively reaching out to customers when remittance data is missing or unclear, minimizing application delays
  • Metric Ownership: Monitor and improve KPIs like time to apply daily cash, monthly unapplied volume, and remittance response times
  • Process Innovation: Identify opportunities to reduce manual work through automation or SOP improvements, building scalable solutions for a fast-growing business

Benefits

  • Competitive base salaries - we believe in rewarding top talent
  • Extremely competitive Equity package - become a shareholder in our company!
  • Loadie Time Off - PTO and sick days without a limit
This job is filled or no longer available