Flight Consultant

Summary

Join Scenic Luxury Cruises & Tours and Emerald Cruises as a Flights Consultant! In this full-time, phone-based role, you will support guests and travel advisors, ensuring seamless and accurate air reservations. You'll need strong GDS experience, excellent communication, and a passion for luxury travel. Key responsibilities include handling inquiries, booking reservations, issuing tickets, and providing expert guidance on international air bookings. The ideal candidate possesses prior travel industry experience, GDS proficiency (Sabre preferred), and exceptional customer service skills. Scenic Group offers a competitive compensation and benefits package, including salary, vacation time, and a health and wellness account.

Requirements

• Prior travel industry experience is required; contact center experience is an asset
• Bachelor’s degree preferred; high school diploma or equivalent required
• Proficiency in GDS systems (Sabre preferred) with experience in booking, ticketing, exchanges, refunds, and ARC/TRAMS reporting
• Knowledge of international fare construction, airline routing principles, and airline contracts
• Demonstrated 5-star customer service and strong communication skills
• Ability to multitask and work under pressure while maintaining accuracy and attention to detail
• Strong initiative, decision-making ability, and comfort working independently
• Active listening skills and the ability to build rapport over the phone
• Availability to work varied weekday shifts and occasional weekend hours

Responsibilities

• Achieve product sales through handling inquiries, booking, and amending reservations, and quoting air fares to client needs
• Proactively identify customer requirements and produce accurate air/land quotations and booking advices in a timely manner
• Receive and manage inbound telephone calls, web requests, and email communications
• Assist with inbound calls, Quality Assurance or Documentation tasks when necessary
• Accurately issue tickets, complete weekly settlement reports, and action all associated air functions in a timely manner
• Undertake air routing, air ticketing and Sabre GDS tasks, including but not limited to schedule changes, disruptions, cancellations, refunds, and reporting
• Report all air issues which may adversely affect profit margin in a timely manner
• Maintain adherence to fixed schedules to support consistent call volume coverage
• Assist and educate internal team members and travel agents by sharing product and system knowledge
• Contribute to a positive team environment through problem-solving, feedback, and collaboration
• Have a thorough understanding of all company policies and procedures, maintaining compliance
• Participate in training sessions, team meetings, and annual performance reviews

Benefits

• Salary: $60,000.00
• Four weeks vacation
• A generous health and wellness account