Forward Deployed Engineer

Summary

Join our dynamic team as a Forward Deployed Engineer and work directly with customers to deploy, customize, and maintain our hardware and software solutions. You will collaborate with customers to understand their technical requirements, provide on-site technical support, and troubleshoot issues to ensure successful implementation and usage of our products.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Proven experience in a tech/IT support role, preferably in a customer facing capacity
• Familiarity with typical operating systems (Windows, MacOS, Android, etc.), common software applications, and hardware troubleshooting
• Proven experience with network infrastructure, including routers, switches, firewalls, and VPNs. and network monitoring tools (SolarWinds, Wireshark, etc.)
• Strong problem-solving abilities and attention to detail
• Strong communication and interpersonal skills, with the ability to build relationships with Customers
• Willingness to travel as required to meet customer needs

Responsibilities

• Collaborate with customers to understand their technical requirements related to the deployment, customization, and maintenance of Inspiren’s hardware and software solutions
• Provide on-site technical support, where necessary, to ensure successful implementation and usage of our products
• Partner with the implementation managers on the installation, configuration, and optimization of software solutions in customer environments
• Quickly diagnose and resolve technical issues that arise during deployment and usage, ensuring their needs are met and issues are promptly addressed
• Act as the first-level technical support via phone, email, or onsite visits and escalate to the engineering teams
• Work with customers to tailor our solutions to their specific requirements
• Develop and implement custom features and integrations as needed
• Monitor network performance and troubleshoot issues to ensure optimal operation
• Conduct regular network assessments and recommend improvements/optimizations to maintain performance standards
• Create and maintain comprehensive documentation related to deployment processes, customer configurations, and troubleshooting procedures
• Conduct training sessions for customer teams to ensure they are proficient in using our solutions and to maximize the value they derive from our products