Remote Fraud Operations Analyst
at iVisa

Summary

Join our global team as a Fraud Analyst at iVisa and contribute to identifying and mitigating fraudulent activities through analysis and prevention measures. As a key member of our team, you will optimize chargeback processes, provide business improvement ideas, and work in a collaborative, friendly, and diverse culture.

Requirements

• Proven experience in chargebacks and fraud prevention
• Proficiency in data analysis tools (Advanced Excel, with the ability to create reports)
• Strong analytical and problem-solving skills
• Detail-oriented with a strong sense of urgency
• Self-driven, constant learner and motivated to give the best of himself
• Excellent communication skills, both written and verbal
• Advanced English and Excel level

Responsibilities

• Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend)
• Work on reducing chargeback rates and improving the chargeback win rate
• Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed
• Maintain accurate documentation/register of chargeback cases and fraud prevention activities
• Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions
• Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention
• Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures
• Elaborate biweekly and monthly reports making sure that data is accurate and updated

Benefits

• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above