Fraud And Identity Specialist

Summary

Join Instacart's Fraud & Identity team as a Fraud Investigator in a 6-month contract position! This remote role offers flexibility and the chance to make a significant impact on platform security. You will identify and investigate fraudulent activities, manage customer appeals, and improve processes. The ideal candidate possesses 1-2 years of experience in a fast-paced environment, strong communication skills, and the ability to handle sensitive information. Instacart provides competitive compensation and benefits, including equity grants.

Requirements

• 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
• Strong verbal and written communication skills
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
• Ability to make critical and sensitive issues quickly in a fast paced environment
• Operate within a high degree of confidentiality
• Weekends or holiday availability

Responsibilities

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
• Maintain a queue of inbound customer appeals with time management and prioritization skills
• Recognize and present opportunities to improve and drive tasks to full resolution
• Complete live/ historical data reviews with a detail-oriented approach
• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

Preferred Qualifications

• Familiarity with ZenDesk or similar (preferred)
• Proficient in Excel/ Google Sheets
• Understanding of the gig economy

Benefits

• Highly market-competitive compensation and benefits
• Eligible for a new hire equity grant as well as annual refresh grants
• Remote work