Fraud Strategy Expert Analyst

Summary

Join Vonage as a Fraud Strategy Expert Analyst and contribute to mitigating fraud risks across communication platforms globally. Collaborate with the Senior Director, Risk/Fraud strategy to implement fraud prevention and detection strategies. Drive requirements for fraud mitigation across business units and product development. Act as the primary point of contact for cross-functional teams, ensuring timely delivery of program objectives. Analyze fraud trends, identify vulnerabilities, and recommend countermeasures. Support the development of policies and procedures for fraud risk management and compliance. This role requires strong organizational, analytical, and communication skills.

Requirements

• 7+ years in fraud prevention/detection/investigation, risk management, or program coordination roles, preferably in the CPaaS/UCaaS or technology sector
• Familiarity with communication platform fraud, such as toll fraud, subscription fraud, and account takeovers
• Strong organizational and project management skills
• Excellent written and verbal communication abilities
• Proficiency in data analysis tools (e.g., Excel, SQL, or visualization platforms like Tableau)
• Knowledge of fraud detection technologies and methodologies
• Ability to work collaboratively in a fast-paced environment

Responsibilities

• Collaborate with the Senior Director, Fraud Strategy to drive the implementation of fraud prevention and detection strategies across our platforms
• Drive requirements for fraud mitigation across the business units and product development organizations
• Act as the primary point of contact for cross-functional teams to align efforts and ensure timely delivery of program objectives
• Develop and maintain project plans, roadmaps, and status reports
• Facilitate communication between stakeholders, including internal teams (e.g., Product, Engineering, Security, Compliance, Customer Success) and external partners
• Coordinate and lead meetings, ensuring alignment and progress on fraud strategy initiatives
• Represent the fraud strategy team in cross-departmental discussions
• Ensure strong connections to the broader information security team to ensure we are addressing cyber threats that are connected to fraud actors
• Work with data teams to analyze fraud trends, identify vulnerabilities, and recommend countermeasures
• Monitor KPIs and prepare dashboards/reports to measure the effectiveness of fraud prevention programs across stakeholders, including the executive leadership team
• Present findings and recommendations to stakeholders
• Support the development of policies, procedures, requirements, and frameworks for fraud risk management and alignment with the wider security and enterprise risk management systems
• Ensure alignment with customer and regulatory requirements, industry standards, and best practices
• Participate in audits and compliance reviews related to fraud risk
• Identify areas for improvement within fraud prevention workflows and propose innovative solutions
• Stay up-to-date on fraud trends, tools, and technologies in the CPaaS/UCaaS industry

Preferred Qualifications

• Bachelor’s degree in Business, Forensic Accounting, Risk Management, Data Analytics, or a related field (or equivalent experience)
• Experience with fraud detection tools and platforms
• Knowledge of global regulatory frameworks (e.g., GDPR, HIPAA) and industry standards (e.g., STIR/SHAKEN)
• Relevant certifications such as Certified Fraud Examiner (CFE), or similar credentials

Benefits

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance