General Manager

Summary

Join SoundHound AI as the General Manager for Smart Answering, our leading AI-powered phone answering solution. You will define and execute the strategy for this rapidly growing business, scaling the go-to-market motion and optimizing performance to achieve market leadership. This high-visibility role requires a leader who thrives in fast-paced environments and makes data-driven decisions. You will lead a high-performing team across various departments, own the P&L, and develop scalable customer acquisition strategies. The position involves close collaboration with executive leadership and a focus on continuous improvement based on customer feedback. This is a remote position available across most of the United States, with a salary range of $180,000-$245,000 plus equity and comprehensive benefits.

Requirements

• 15+ years of leadership experience in a GM, VP, or similar role, with a proven ability to scale early-stage SaaS or AI businesses
• Deep expertise in SMB go-to-market strategies, including low-touch sales, digital funnels, and channel partnerships
• Founder-like mindset—comfortable operating in ambiguity, taking ownership, and making data-driven decisions at speed
• Exceptional business acumen and strong P&L management experience
• A customer-first mentality, with a proven track record of integrating user feedback into product strategy
• Strong data-driven decision-making skills, leveraging analytics to navigate ambiguity and guide strategy
• Outstanding leadership and team-building skills, with a history of attracting, motivating, and retaining top talent
• Excellent communication and stakeholder management skills, including experience influencing C-level executives, partners, and cross-functional teams
• Passion for AI, technology innovation, or transformative solutions that impact how businesses operate
• At least a Bachelor’s degree; MBA or advanced degree preferred

Responsibilities

• Define and execute Smart Answering’s vision, strategy, and go-to-market plan to drive adoption and establish market leadership
• Lead and develop a high-performing team across Product, Sales, Marketing, and Customer Success (including direct and indirect reports), ensuring fast execution and adaptability
• Own the P&L, driving revenue while optimizing costs and operational efficiency
• Develop, implement, and optimize scalable customer acquisition strategies—including self-service funnels, digital marketing, and channel partnerships—to efficiently grow the SMB customer base
• Engage directly with customers, implement structured feedback loops, and drive continuous improvements to ensure the product roadmap aligns with market needs
• Partner with Product and Engineering to ensure Smart Answering evolves to meet market needs while leveraging SoundHound’s core conversational AI capabilities
• Leverage data-driven insights to continuously refine strategy, assess market opportunities, and navigate competitive dynamics
• Work closely with the executive leadership team to align Smart Answering’s growth strategy with SoundHound’s broader objectives

Preferred Qualifications

• Experience scaling a SaaS or tech-enabled SMB-focused products (e.g., CRM, telephony, customer service platforms)
• A background in conversational AI, voice technology, or related fields
• Experience in building channel ecosystems or digital funnels that accelerated customer acquisition

Benefits

• The estimated salary for this position is $180,000 - $245,000 plus equity with the potential for performance-based incentives tied to business unit success
• Comprehensive healthcare
• Paid time off
• Other benefits
• This position is available for remote work across most of the United States