General Manager

Summary

Join Placemakr, a company that combines the best of apartment living, vacation rentals, and hotel stays, as a General Manager. You will be responsible for leading your team to drive operational and budgetary excellence, ensuring a great experience for guests and residents. This role requires open availability, including nights, weekends, and holidays, and is located in the MidCity District of Huntsville, AL. You will be responsible for providing exceptional service, fostering a collaborative work environment, maintaining a safe and compliant environment, and embodying Placemakr leadership competencies. You will also be responsible for training, hiring, and developing your team, as well as owning the operational success of your property. This role requires a bachelor's degree or commensurate experience, 3+ years of leadership experience in a customer service-oriented environment, and experience with team member relationship issues and retention. You will also need a proven track record of operational and financial success, exceptional communication skills, and the ability to manage cross-functional relationships.

Requirements

• A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
• 3+ years’ experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment, where customer service is at the heart of the operation
• Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives
• Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards
• A demonstrated track record of operational and financial success made possible by a true customer-focus, managing controllable expenses, driving team performance, effective decision-making skills and a solutions-oriented mindset
• Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners
• A hands-on leader and world-class motivator who takes an active role in growing and developing their team
• Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right
• General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience

Responsibilities

• Consistently provide an exceptional experience to anyone you interact with by embodying what our teams, guests, residents and partners should think of as a trusted friend, subject matter expert, and local insider
• Foster a "one team" mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment
• Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures, including emergency protocols, scheduling and budgetary reporting expectations, attendance policies and conduct expectations
• Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors, ensuring excellence in people leadership, operations and finances of your property
• In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs
• Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring, engagement, retention and development of all members of your team
• Collaborate with Placemakr’s PX and TA teams on talent acquisition efforts for your property, including supporting consistent recruiting and hiring processes, and engaging in grassroots or in-person recruiting initiatives to hire top talent
• Own the overall operational success of Front of House, Back of House and administrative/budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms
• Partner with your Area Leader and/or non-property teams and use an outside-the-box mindset to ideate and execute on people, operational and/or budgetary solutions that support Placemakr standards
• Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards
• Provide hands-on assistance to all members of your team for issues that require escalated leadership or expertise
• Collaborate effectively with Sales, Revenue, Marketing and applicable non-property teams to drive overall revenue through pricing strategies, occupancy targets, etc
• Drive NOI and overall financial success of your property through owning your property budget, implementing budgetary initiatives and following FAA, Owner Relations or other team-specific SOPs and standards set forth
• Additional duties and responsibilities, as assigned

Preferred Qualifications

A minimum of 1+ years’ experience of successful multi-department leadership; retail, food & beverage, multi-family or hospitality-focused experience strongly preferred

Benefits

• Competitive pay, generous stock options and performance bonuses
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Flexible PTO to allow time for you to recharge
• Monthly cell phone reimbursement and health & wellness stipend
• Plus, discounts to stay at select Placemakr properties all over the US