Customer Service Representative

Summary

Join Europe's fastest-growing marketplace for refurbished products as a Customer Service Representative! This part-time (minimum 30 hours) or full-time, fully remote (Austria-based) position offers a fantastic opportunity to balance work and personal life. You will provide excellent customer service in Dutch, English, and German, resolving customer and merchant issues via email and phone. The role involves ensuring customer satisfaction and contributing to a positive post-purchase experience. A competitive salary is offered, with a minimum of €2200 gross per month, and opportunities for professional development are available. Enjoy a flexible work environment and a supportive team culture.

Requirements

• You have excellent language skills and an ability to express yourself in a clear and understandable way
• You speak Dutch, English and German fluently
• You enjoy dealing with customers via e-mail or chat and if needed, on the phone
• You have experience in 2nd level customer service support
• You are communicative and are able to deal with stressful situations in a friendly and calm way
• You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
• You love to work with great colleagues in a highly motivated team

Responsibilities

• You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
• You solve problems of our customers and merchants to the greatest possible satisfaction
• You make sure that refurbed customers become the happiest customers
• You do all of this mostly via email, and sometimes via phone
• You take over different projects within the team

Benefits

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments
• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops