PTW is hiring a
German Support, Remote - Poland

Summary

The job is for a remote Customer Support role in the gaming industry as a Player Support Advocate. The candidate should be fluent in the language they are applying for and English, have strong communication skills, knowledge of computers, and a proactive attitude. The job offers training, attractive remuneration, holidays, team competitions, wellbeing program, flexible working schedules, and opportunities to work with leading technology and creative minds.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing, excellent attention to detail, strong communication skills, knowledge of Computers, self-motivated, proactive attitude, logical, methodical approach, good analytical and problem-solving skills, patience, perseverance, good concentration, experience in playing consoles and or PC gaming (advantageous), comfort discussing technical faults/issues relating to game consoles/PCs, IT literate with a tech-savvy mind, multitasking ability, desire to help, support and provide the best customer experience possible
• PC requirements: internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally, minimum of 4 GB RAM memory, runs at least a 64-bit version of Windows 10 or newer or a recently released version of macOS, i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old, screen with at least a 1080p Full HD display, smartphone usable for two-factor authentication that runs at least: Android 9 or newer or Apple iOS 15 or newer, own Webcam, Headset and Laptop/PC, own separate and private working area with a comfortable table and chair

Responsibilities

Answer customer queries with a first-time resolution, respond within agreed response times, resolve technical issues via live chat or telephone, communicate effectively within a dynamic team structure, maintain a world-class service, identify trends in customer queries

Preferred Qualifications

Experience in Customer Service, Technical IT /PC support background (advantageous), although we provide excellent training and on-going support

Benefits

Attractive remuneration, holidays, regular team competitions with great prizes, inclusion into an extensive social calendar, supportive community inclusive of LGBTQ+, any age, ethnicity, religion, or disability, dedicated employee wellbeing programme, remote/homeworking with flexible working schedules, a fun environment and relaxing culture, opportunity to work with the leading technology and creative minds in the world, learn as you work, be part of something real that changes the face of gaming - forever, working with a global multi-lingual workforce with superb training and progression opportunities