Remote Global Account Manager

Summary

The job is for a Global Account Manager at Onit, a company providing enterprise workflow and AI-enabled platform solutions. The role involves managing customer relationships, retention, contract renewals, and cross/up-sell opportunities. The position requires building strong internal and external relationships, conducting quarterly business reviews, and managing customer information in CRM. Qualifications include 5+ years of customer relationship management or equivalent experience, excellent communication skills, experience delivering customer-focused solutions, comfort with self-direction, a 4-year degree, and ideally experience in the legal industry.

Requirements

• 5+ years managing customers relationship or equivalent experience
• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
• Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
• Able to thrive in a fast paced, self-directed environment
• Must be comfortable managing multiple tasks in real time
• 4-year degree required

Responsibilities

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

Preferred Qualifications

The ideal candidate is someone who has experience in the legal industry

Benefits

Travel for this role is +/- 25%