Global Account Manager

Summary

Join Onit, a leader in enterprise workflow and AI-enabled platform solutions, as a Global Account Manager. This quota-bearing sales role focuses on customer retention, contract renewals, and cross-selling/upselling within your assigned portfolio. You will build strong relationships with key executives and stakeholders, collaborating with internal teams to deliver exceptional customer experiences. Responsibilities include conducting quarterly business reviews, managing customer issue escalations, and developing customer references. Success requires strong communication and presentation skills, experience in customer relationship management, and the ability to thrive in a fast-paced environment. A 4-year degree is required, and experience in the legal industry is preferred.

Requirements

• Have 5+ years managing customer relationships or equivalent experience
• Be a highly motivated and disciplined self-starter with excellent oral and written communication skills
• Demonstrate the ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
• Have experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
• Be able to thrive in a fast paced, self-directed environment
• Be comfortable managing multiple tasks in real time
• Have a 4-year degree

Responsibilities

• Be the primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Be accountable for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

Preferred Qualifications

Have experience in the legal industry