Remote Global Head of Student Experience and Career Services

Summary

Join General Assembly as the Global Head of Student Experience and Career Services to lead a multi-functional team in ensuring an exceptional student experience from enrollment through career placement.

Requirements

• Proven experience in student experience, education management, and/or career services leadership
• Strong background in strategic planning, team leadership, and cross-functional collaboration
• Expertise in data analysis, technology integration, and process improvement
• Excellent interpersonal and communication skills, with the ability to manage complex stakeholder relationships
• Commitment to inclusivity, diversity, and student success in a global environment

Responsibilities

• Develop and implement global strategies that optimize the student experience and career services functions, balancing cost efficiency with quality and student success
• Align student experience and career services strategies across engagement managers, academy staff, instructional teams, career services professionals, and customer experience teams
• Oversee key performance indicators (KPIs) such as Net Promoter Score (NPS), withdrawal rates, student satisfaction, job placement rates, and career outcomes
• Lead the development and refinement of student experience touchpoints, including onboarding, in-class experiences, interventions for 'at-risk' learners, and off-boarding processes
• Design and execute global career readiness programming, including resume writing, job search strategies, interview preparation, and salary negotiation
• Act as the matrix manager for global student experience and career services initiatives, ensuring consistent application of standards and alignment across regions and functions
• Leverage technology to streamline student engagement and career services, implementing tools that enhance the student experience while optimizing cost efficiency
• Assess and refine programs through data analysis, driving improvements in retention, completion rates, and job placement outcomes
• Lead, mentor, and develop a team of student experience and career services professionals, ensuring they are equipped to manage learner issues and deliver high-quality support