Remote Customer Care, Working Student

Summary

Join Bitpanda's NextGen program as a part-time flexible student to learn about the company's business domain, customer centricity, and service delivery. You'll provide world-class service to customers, analyze user feedback, and develop strong relationships with other departments.

Requirements

• A solution-oriented bachelor or master's degree student in a relevant domain like Computer Science, Marketing, Legal, Finance etc
• Flexible and adaptable to keep pace with an ever-changing environment
• Excellent at verbal and written communication – both English and German or French

Responsibilities

• Learn, end to end, about Bitpanda’s products, services and business domain
• Provide world-class service to Bitpanda’s customers, handling customer requests promptly and professionally via email and live chat
• Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights and drive solutions alongside your mentor
• Continuously strive to identify opportunities to improve how Bitpanda can excel at supporting its customers

Benefits

• 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy
• Exclusive premiums when trading on Bitpanda