Vendavo is hiring a
Global Partner Success Delivery Director

Summary

Join us as the Global Partner Success Delivery Director (PSM) to ensure global partners are successful in delivering Vendavo's SaaS products or services, focusing on partner journey management, onboarding and enablement, co-delivery and project support, risk management, performance monitoring, and advocacy.

Requirements

• 8-10+ years of experience in partner management, customer success, or a similar role within a SaaS or technology-driven environment
• Industry experience with commercial systems (ERP, CRM, CLM, CPQ, etc)
• Experience with scaling partner programs
• Strong understanding of SaaS implementation challenges
• Ability to multitask and manage multiple partner relationships simultaneously
• Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
• Familiarity with agile implementation methodology
• Experience aggregating data using data visualization tools
• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with team members at all levels
• Strong problem-solving skills, with a proactive and results-oriented mindset
• Strong organizational and program management capabilities with large enterprise experience

Responsibilities

• Develop partner delivery profiles, networks and strategic partnerships who align with the Vendavo business goals in North America and EMEA
• Oversee the onboarding process to ensure partners are 100% compliant with our onboarding enablement program expectations and are in fulfillment of our training, certification and co-delivery requirements
• Facilitate co-delivery opportunities and oversee quality assurance for partner deliveries are adherent to Vendavo’s implementation standards
• Meet with each partner who has active projects twice a month to ensure their project status inputs are up-to-date, and prompt questions around where you foresee risk exists in their in-flight engagements
• Work with the Partner / Customer to triage the risk, pulling in cross-functional counterparts (e.g. Professional Services, Customer Success, Product, Engineers, etc) as appropriate to successfully triage the issue
• Ensure customers / partners are completing frequent implementation health surveys to understand any discrepancy in answers to promptly address and collaborate with the partner for remediation
• Monitor partner performance metrics, ensuring partners meet service delivery standards and contribute to overall business objectives such as partner retention rate, project completion timelines, customer satisfaction (NPS, CSAT), and quality assurance metrics
• Develop partner scorecards to drive meaningful discussions for continuous improvement activities to move up a maturity model
• Lead partner technical QBRs & scorecard reviews
• Act as the internal advocate for partners, ensuring their needs and feedback are communicated to relevant internal teams, such as product, engineering and customer success
• Build strong, trust-based relationships with partners to foster long-term collaboration

Benefits

• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• $110 a month to cover your cell phone and internet expenses
• High-end laptop (Dell or Mac)
• Competitive pay and bonus/commission
• Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
• 401k plan with a 3% employer non-election contribution