Remote Account Director

Summary

Join Orium as an Account Director to transform ideas into successful project engagements, working closely with customers to build relationships and trust.

Requirements

• 5+ years experience in account management, customer success, sales or business development
• 3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients
• Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities
• Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration
• Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary
• Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in
• Experience in aligning teams and bringing together several stakeholders through collaborative work
• Excellent communication and time management skills
• Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset
• Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate

Responsibilities

• Working collaboratively with the account services team, you'll shepherd opportunities through our sales process, including pitch and SOW development
• Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers
• Support new business development within existing customers
• Manage existing accounts, account plans, and serving as a point of first contact for your clients within Orium
• Maintain strong working relationships with delivery teams, to support engagements according to the scope and with a high degree of quality
• Attend and participate in meetups, conferences, and other industry events
• Review delivery teams’ implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs
• Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client
• Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so)

Benefits

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship
• Experiment with new techniques, wear multiple hats and learn about new disciplines
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere
• Additional perks are available including in-house mindfulness sessions, an employee stock option plan, remote group get-togethers, and more!