Account Director

Summary

Join Orium, a leading composable commerce consultancy and systems integrator, as an Account Manager. You will work closely with clients to transform ideas into successful projects, leveraging your experience in digital, e-commerce, and professional services. You will be responsible for developing account plans, driving growth, managing existing accounts, and maintaining strong relationships with delivery teams. You will also participate in industry events, review delivery teams' implementation, and lead roadmap planning and strategic workshops. This role requires 5+ years of experience in account management, customer success, sales, or business development, as well as 3+ years of experience in a professional services customer-facing role. You should have a deep understanding of the digital commerce landscape and emerging technologies, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration. Strong communication, presentation, and time management skills are essential. Orium offers a remote-first work environment, flexible hours, ongoing professional development opportunities, and a comprehensive benefits package.

Requirements

• 5+ years experience in account management, customer success, sales or business development
• 3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients
• Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities
• Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration
• Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary
• Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in
• Experience in aligning teams and bringing together several stakeholders through collaborative work
• Excellent communication and time management skills

Responsibilities

• Working collaboratively with the account services team, you'll shepherd opportunities through our sales process, including pitch and SOW development
• Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers
• Support new business development within existing customers
• Manage existing accounts, account plans, and serving as a point of first contact for your clients within Orium
• Maintain strong working relationships with delivery teams, to support engagements according to the scope and with a high degree of quality
• Attend and participate in meetups, conferences, and other industry events
• Review delivery teams’ implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs
• Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client
• Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so)

Preferred Qualifications

• Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset
• Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate
• Professional working fluency in Spanish is a bonus; however, is not required
• Experience with modern digital tools and an openness to integrating AI-powered solutions to enhance development efficiency, automation, and problem-solving
• Strong problem-solving skills with an ability to critically evaluate AI-assisted decision-making, workflow automation, and its impact on software development processes
• A mindset of continuous learning, with a demonstrated ability to adapt to new technologies and trends

Benefits

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship
• Experiment with new techniques, wear multiple hats and learn about new disciplines
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere
• Additional perks are available including in-house mindfulness sessions, remote group get-togethers, and more!