Global Program Manager

Summary

Join Spring Health, a leading mental healthcare provider, as a Manager, Program Management. In this role, you will lead operating cadences, performance management, and cross-team collaboration for the Global Business. You will be responsible for the program management of complex initiatives, performance monitoring, and cross-functional collaboration. The ideal candidate possesses extensive experience in program management, a proven track record of success, and strong leadership skills. Spring Health offers a competitive salary and benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities. This position requires a Bachelor's degree or equivalent experience and 5+ years of experience in operations and/or program management. The role involves approximately 20-30% travel.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience working in operations and/or program management
• 1+ years of experience leading a team of direct reports
• Proven track record in translating business needs into scalable and impactful programs and solutions
• Strategic thinker with ability to plan and execute with attention to detail
• Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
• Experience with organizing and synthesizing data to tell a compelling story
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Obsession with achieving your goals and relentless in pursuing them

Responsibilities

• Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
• Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
• Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies
• Support the set up of scalable processes for program tracking and KPI monitoring
• Drive the tracking and reporting of KPIs across Global to measure the effectiveness and efficiency of the program and associated priorities
• Build actionable insights to shape program strategy and delivery
• Build strong relationships across other departments, including other Operational teams; Sales and Customer Success; Marketing; Product and Engineering amongst others, to ensure seamless program execution and smooth integration of processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization

Preferred Qualifications

Experience in healthcare

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes