Global Provider Lead

Summary

Join Reliance Health, a company dedicated to making quality healthcare accessible and affordable in emerging markets, as a Global Provider Lead. This role involves leading and streamlining provider network operations across various markets, ensuring smooth processes and strong relationships. You will develop and implement processes to delight providers, harmonize provider relationship management across markets, leverage data and analytics to monitor performance, and develop strategies to improve the member experience. You will also collaborate with other teams to ensure alignment and efficiency, lead and manage the provider acquisition and relationship management team, and ensure timely resolution of escalations. This role requires strong leadership, data analysis, and relationship management skills, as well as experience in healthcare operations and provider network management.

Requirements

• At least 8–10 years of experience in healthcare operations, provider network management, or a related field
• Proven track record of leading multi-market operations or managing stakeholders across multiple African countries
• Experience in building and scaling systems, tools, or teams in a process-oriented environment
• Strong understanding of the Nigerian healthcare landscape, with relevant contacts or working experience
• Strong negotiation and relationship management skills, especially with healthcare providers or partners
• Candidate must be based in Nigeria; the role is remote within Nigeria

Responsibilities

• Develop and implement processes that delight providers on our network as measured by feedback surveys
• Harmonize provider relationship management process across all markets to similarly address the provider journey map, address bottlenecks and alleviate pain points while adapting and ensuring compliance with local regulations
• Leverage data and analytics to monitor provider performance, identify emerging trends and risks, and inform continuous improvements to relationship management strategies
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network across all markets
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members
• Collaborate closely with Claims, Tariffs, and Case Management teams to ensure provider-facing processes are aligned, responsive, and support efficient claims processing, cost control, and high-quality care delivery
• Lead and manage the provider acquisition and relationship management team to drive high performance across assigned portfolios, using data to track and improve clinical quality, member satisfaction, and adherence to Reliance Health processes and standards across all markets
• Ensure timely and effective resolution of internal and external escalations related to provider issues, leveraging root cause analysis to prevent recurrence and improve provider touchpoints
• Strengthen provider onboarding and engagement processes to build consistent alignment with operational expectations, reducing instances of long wait times, denied care, and poor member experiences
• Use performance dashboards and data insights to set clear targets, monitor outcomes, and continuously coach the team to optimize provider compliance, responsiveness, and patient-centered service delivery

Preferred Qualifications

Experience working in or with private healthcare providers, HMOs, or health tech companies is a strong plus

Benefits

• Remote-First Environment
• Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance
• Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave
• Take the time you need when you need it—no limits, no questions
• Meaningful Impact
• Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture
• Join a supportive, inclusive, and team-focused environment that celebrates diversity
• Growth Opportunities
• Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance
• We provide an allowance to support your ongoing professional growth and skill enhancement