Ontic is hiring a
Global Success Manager

Summary

Ontic is seeking an experienced and mission-driven Client Global Success Manager to ensure their clients realize the value of their Protective Intelligence technology platform, resulting in client retention. The role involves driving Ontic Platform adoption, owning client communication, identifying growth potential for clients, proactively educating champions on the value of Ontic, coordinating with Sales colleagues, forecasting client renewals, and orchestrating internal cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions.

Requirements

• Ten-plus years of experience in Client Success in a SAAS space
• Proven track record of five-plus years in managing and growing large accounts, with a focus on client success and satisfaction
• Extremely organized and able to multitask
• Candidate with Corporate Security or Executive Protection acumen a plus
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
• Familiarity with tools like SFDC, Domo, Pendo, JIRA

Responsibilities

• Drive Ontic Platform adoption
• Own client communication and provide strategic guidance and advice to clients
• Review the client journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities
• Proactively educating champions and their teams on the value of Ontic, while helping them uncover use cases and ensure best practices are shared
• Coordinate with Sales colleagues to execute those opportunities
• Forecast client renewals, ensuring retention
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
• Work collaboratively to address client challenges with a sense of urgency
• Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations