Canonical is hiring a
Graduate Customer Success Manager

Summary

The job is for a Customer Success Manager at Canonical. The role involves reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. The position requires customer-facing experience, empathy, passion for technology, excellent presentation skills, strong organizational skills, and the ability to interact with all departments internally.

Requirements

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Responsibilities

• Support customers by finding solutions to ticket requests
• Enrich documentation about problem solving, Q&A, onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points and activities
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to Canonical's products and support processes
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

Preferred Qualifications

Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English

Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events