Growth Account Manager

Summary

Join Ceros as a Growth Account Manager and help clients unlock the value of our no-code content creation platform within a 5-week trial period. This role focuses on driving immediate product adoption, providing tailored training and guidance, and ensuring client success. You will work closely with Account Executives to identify expansion opportunities and collaborate with clients to achieve their business goals. The position is remote within the US and offers a competitive salary and benefits package. You will be responsible for onboarding new teams, addressing client pain points, and maximizing trial-to-upsell conversions. Success in this role requires strong communication, design skills, and a deep understanding of digital marketing and content strategy.

Requirements

• 3+ years of experience in enterprise customer success/account management, preferably in a SaaS environment
• Experience with the Adobe Suite (or similar design tools)
• Proven track record of quickly driving product adoption and fostering client success within a trial period or early stages of the customer lifecycle
• Strong understanding of digital marketing and content strategy, with the ability to guide clients through basic design principles and interactive content creation
• Familiarity with the marketing landscape, including typical pain points, campaign planning cycles, and objectives
• Strong communication skills with the ability to facilitate creative strategy sessions and provide tactical support to customers
• Analytical and project-oriented mindset with a passion for solving problems creatively and driving measurable results
• Versatile and adaptable, able to seamlessly switch between roles as a strategic thinker, seller, product expert, and educator to meet the unique needs of each client and drive immediate value

Responsibilities

• Serve as the Ceros expert for potential and current clients by leveraging your design skills and product expertise to deliver onboarding support, product training, and strategy sessions that demonstrate value and enable user groups to succeed during the trial period
• Address client pain points with tailored, design-driven solutions that integrate seamlessly into their workflows, aligning with their specific business goals, industry, and personas
• Maximize trial-to-upsell conversions by ensuring clients quickly grasp Ceros's value, proactively monitoring trial health, addressing risks or obstacles with strategic actions, and setting them up for a seamless handoff to the Customer Success Manager
• Educate customers on the full Ceros ecosystem, ensuring they understand the breadth of resources available — including educational tools, support, case studies, and interactive content best practices — to drive adoption and engagement
• Alongside the Account Executive, cultivate and expand relationships with key decision-makers, including VP and C-level executives, ensuring the customer’s ongoing success and long-term value from Ceros
• Share strategic insights and utilize a strong sense of curiosity and out-of-the-box thinking to introduce initiatives such as content programs, events, customer marketing ideas, and more that drive real business impact

Benefits

• Stock options
• Premium health insurance*
• 401K matching*
• 16-weeks paid parental leave for primary caregiver
• Flexible vacation days
• Paid Sick days
• Stipend for your home office setup
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
• Unlimited access to co-working spaces around the globe