Growth Associate

Summary

Join Partly, a global platform for replacement parts, as a Growth Associate and help build the future of our platform in the UK and across Europe. Based in our London office, you will work directly with customers, solving problems, capturing insights, and ensuring success. Partner with Product, Engineering, and Customer Success teams to improve customer onboarding, support, and growth. This role is ideal for those who thrive in fast-paced environments and want to make a positive impact. The ideal candidate has startup experience or has worked in a high-pressure tech environment. Partly offers a competitive salary, equity, flexible working hours, and numerous other benefits.

Requirements

• Organised and detail-oriented: You’re good at digging into issues, keeping track of what’s been reported, and following up to ensure nothing falls through the cracks
• Collaborative and cross-functional: You enjoy working with different teams and sharing insights. You know how to bridge the gap between end-users and internal teams like product or engineering
• Customer-focused communicator: Whether it’s on the phone, over email, or in person, you know how to connect with people, understand their challenges, and explain things clearly—especially to those who may not be technically inclined
• Comfortable with technology: You don’t need to be an engineer, but you’re confident using apps, learning new tools, and understanding how digital systems fit into the repair workflow
• Proactive problem-solver: You’re keeping an eye out for patterns, spotting opportunities to improve, and taking initiative to make things better for repairers

Responsibilities

• Help Customers Win by providing direct support across all channels, including onsite visits. Help them get the most out of Partly products and troubleshoot any issues they encounter
• Surface Feedback and Communicate Insights from suppliers and repairers about their experience using Partly products. Work closely with Product and Engineering teams to share insights that contribute to ongoing improvements and innovation
• Collaborate Across Teams by working closely with our UK GM, acting as a support layer across all repairer accounts. Ensure a consistent experience, even if you don’t directly own the relationships
• Contribute to Self-Service Resources by improving documentation, help centre articles, onboarding guides, and internal playbooks to reduce friction and scale support
• Spot Patterns and Share Insights by monitoring repairer engagement trends, behaviours, and opportunities for improvement. Share these insights with internal teams to help shape the product roadmap and enhance the overall repairer experience

Benefits

• High trust, low process and no bureaucracy. We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”)
• Competitive base salary + equity . We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win
• Flexible working hours. Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland)
• Focus Days. Two days per week, with zero meetings, dedicated solely to uninterrupted deep work
• Take time when you need it. We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge
• Learn from the best. Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best
• Quarterly season openers across the UK and EU. Connect regularly at the nearest centralised location for a week of collaboration, big-picture planning and team events
• Annual global offsite in New Zealand . Travel with the rest of the UK and EU team as we gather and connect for 1-2 weeks at our product and engineering hub in Christchurch
• Team connection. Monthly team lunches, celebrating our wins, happy hours and more!
• Parental leave and flexible return to work . Do what works for you. Primary carers can return with 4-day weeks (on 100% pay for the first 12 weeks). Secondary carers get 10 days full pay
• Payroll Giving: We encourage generous giving and donate to the high-impact charities you support